Refund and Returns Policy

At UIIGLASSES, we aim to provide the best possible shopping experience. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward return policy.

Eligibility for Returns

• Products can be returned within 45 days of the delivery date.
• Items must be returned in their original condition, including packaging, with no signs of wear, damage, or alteration.

Non-Refundable Costs

• Shipping fees are non-refundable. Customers are responsible for return shipping costs.

How to Initiate a Return

1. Contact Us: Email our customer support at sale(at)uiiglasses.com to request a return authorization.
2. Prepare Your Return: Securely package the product in its original packaging and include proof of purchase.
3. Ship the Item: Send the return package to the address provided by our support team. Please use a trackable shipping method for your protection.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method.

Exceptions

• Custom or prescription eyewear cannot be returned unless defective or damaged upon arrival.
• Items marked as final sale are not eligible for returns.

If you have any questions, please feel free to contact us. Thank you for choosing UIIGLASSES!